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• Payment
Methods
• Credit
Card Charge
• Sales
Tax
• Receipt/Invoice
•
Shipping
Charge
• International
Shipping
• Delivery
Time
• Return
Policy
• Damaged
Shipment
• Back
Orders
• Cancel
Order
• Quotes
• Custom
Painting
Payment
Methods:
Credit Cards: Visa, Mastercard, American
Express, Discover Cards, and Paypal.
Custom Inlay Inc. will no longer process COD
orders. You may place your order with us, and select the
"Bill" Opition. You will receive a invoice in your email.
Please pay this invoice with a Cashier's Check, or a Money
Order. If your order is a "Custom" order, we will not start
processing your order until we receive payment. If your order
is for "Standard" products, we will ship your order once we
receive your payment.
NOTICE: Custom Inlay Inc, will not and
does not accept orders on an "Open Account" basis. All orders
have to be paid for at the time of ordering, or before
shipment in the case of the "Bill" opition.
Credit
Card Charge:
When we receive your order, we will
Authorize your card for the total amount of your order. Once
your order has been filled and is ready to ship, we will
chrage your card. After we have received an Authorization
number, your card has been charged, your order will be
shipped. You will receice an email notification from our UPS
software telling your order has been shipped, and a tracking
number so that you can tract your order thru UPS. Click the
link below to tract your package.
http://www.ups.com/WebTracking/track?loc=en_US
If there is any problem with your credit
card, we will contact you and ask that you to correct any
information, or to call us back at 270/879-0779 or
270/879-0782 with the correct information.
Sales
Tax
Custom Inlay Inc. does collect sales tax. You
will have to pay Sales Tax on the items you purchase, under
the following conditions.
If you live in the state of Kentucky, or if
your order is shipped to an address in Kentucky, you will be
charged sales tax on your order. Current Ky. Sales Tax is 6%
of the total purchase price.
If you personally come to our shop, and
purchase items at our shop, you will be charged sales tax on
the items you buy.
If you meet any of the above conditions, you
can avoid paying sales tax if, you are a "Reseller" and have
an Tax-Expemt number, and complete a "Re-Sell Certificate" in
full at the time of purchase.
Receipt/Invoice
When you place an
order with our shopping cart, you will receive a copy of your
order in your email. When you receive your order from Custom
Inlay, you will find a copy of your invoice in your
package.
Shipping
Charge
The amoung of shipping charged on your
order will be based on the shipping opition you choose when
you complete your order. Custom Inlay Inc. uses UPS as it's
shipping carrier. When you complete your order, you will be
given a option on how to ship your order, Next day Air, 2nd or
3rd day air, Saturday Delivery, Ground, etc. The amount you
are charged for shipping your order will be based on this
choice.
International
Shipping
Custom Inlay Inc. does ship
internationally. We use UPS and USPS. Contact us before
placing an order for International Shipping for an estimate of
shipping charges.
Delivery
Time
Most orders of standard products such as
TRC's, standard inlay sets, inlay materials, etc., will ship
within a day or two of you placing your order. We try to ship
the same day if at all possible. If you place your order after
9:00 am, it will be the next day before your order will ship
if your items are in stock.
Custom Orders, such as Inlayed Vines, Custom
Drawing Orders, some inlayed fingerboards, etc., will ship
with in 6 weeks of you placing your order. Due to the amount
of options that we offer, it is impossible to stick every type
of fingerboard and inlays that a customer would want.
If you would like to have a delivery time
sent to you, please ask for this in the "SPECIAL REQUEST"
section when you place your order.
Custom Inlay strives to complete and ship
your order as quickly as possible.
Return
Policy
Custom Inlay Inc. strives to ensure the
quality of it's products. If there is a question concerning
the quality of your order, please call us, we will be happy to
work with you to resolve this matter. If a quality issue is
determined to exist, at our option, we will replace your
product or process a refund for you.
Standard products can be returned at our
option, but there may be a restocking fee based on the
situation. Please place your orders carefully.
Custom Products CANNOT be
returned. Orders placd for engraved TRC's, custom drawing work
etc., are NON-REFUNDABLE. This type of work is mostly a
one-of-a-kind work, and is not easily resold. Mis-spelled
engraving on our fault is returnable, but mis-spelling on the
customer's fault is not. Please double check all spelling and
custom orders.
To return a product to us, you must first
call and receive an authorization to return your product.
Customer may return product at their choice of shipper, UPS,
FedEx, USPS, etc. Customer is completely responsible for
insurance and safe return of product to Custom Inlay Inc. Once
product has safely arroved at Custom Inlay, a replacement or
refund will be processed depending on agreement made at the
time of return authorization.
Damaged Shipment
If for
any reason your shipment was damaged during shipment, please
follow these guidlines.
1). Check for any damage to the box when you
receive your order. If there is any evidence of outside
damage, please have the driver wait till you can unpack your
box, to check for internal damage.
2). If there is damage to the products inside
the box, please have the drive make a note of this, and get a
signed statement from him noting the damage.
3). SAVE ALL PACKING MATERIAL AND PRODUCTS !
DO NOT THROW ANYTHING AWAY. If all packing materials and
products are not kept, this could result in a denial of damage
by the carrier. This action would also relieve Custom Inlay
Inc. of any responsibility for damage.
PLEASE KEEP
EVERYTHING !
4). Contact Custom Inlay Inc. at 270/879-0779
or 270/879-0782 and give us the details of the damage. We will
give you instructions on what to do, and we will start a
claims process thru the carrier.
Backorders
Custom Inlay
strives to keep as many items in stock and ready to ship as
possible. Due to high customer demands and the many different
options that we offer, it is not always possible to keep
everything in stock. Custom and out of stock items, are worked
to ship within 4-6 weeks.
If a product is back ordered, and it will be
out side of the 4-6 weeks time frame, we will contact you and
give you a delivery date, plus we will contact you before
shipping your back ordered item.
Canel
Order
If you place an order for standard inlays,
you may cancel your order before it is shipped. If your order
has been shipped, then you may return it to us for a refund,
but you will still be responsible for the shipping charges to
you and the return shipping charges.
All Custom Orders are non-refundable. If you
have placed an order for custom work, cancelation will depend
on which stage your work is in.Please contact us if you need
to cancel your custom order.
Quotes
Custom Inlay is always glad
to provide you with a quote on all of your custom inlay needs.
If you want a certain pattern that we do not have, or if you
have designed your own pattern we will be glad to help.
We will need some information from you first
before we can supply a quote to you.
1). We need to see a sample of the art work
that you are wanting. This can be a picture, a hand drawing,
or a printout. Please mail, fax, or email this to use.
2).
We need to know what material you are wanting this pattern cut
from, Mother of Pearl, AbaLam, Pearlessence Plastics, Wood,
etc.
3). We will need a size of the inlays.
4). Will
this this project be inlayed into, or will it be just
inlays.
5). Will you need just one set, or will this be a
quantity order, and will the order be on going.
6). What
time frame are you needing this work done.
Please direct all quotes to Bryan England or
call 270/879-0779 or 270/879-0782
Custom
Painting
Custom Inlay offers you the ability to
send in your own picture and have it hand painted on your
instrument of choice by Bluegrass Artist Jackie Shepherd.
Please supply a 3" X 5" picture or larger. Jackie has done
many paintings this way, but she will need a very good
detailed and clear picture.
Please send a picture and the details of the
painting that you are wanting. We will return a quote to you
with a time frame for completion.
PLEASE PROTECT YOUR USER
INFORMATION !
Your credit card and other
personal information is NOT saved on our web
site. All personal information is sent to our site thru PGP
encryption, and is destroyed after your order has been
processed an paid for.
Custom Inlay Inc. does not,
nor will in the future release your personal information. We
value the privacy of our customers !
Custom Inlay Inc. Will not
ask for your personal information. If we experience any
problems with your payment methods, we will notify you, and
ask that you to verify and update your information, or to call
us back with your information at 270/879-0779 or
270/879-0782 | 
