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Customer Letters

Bryan,
I just wanted to take a minute to let you know what a pleasure it has been dealing with Jason Clark. I have been cutting my own logo inlays by hand for several years now, but I have been considering using an outside company for time and consistency sake. I had called and spoke with Jason a while ago and decided I would try you guys out for my next project. I ended up sending him several different files of slight variations of my logo, hoping that he would be able to use one. We ended up exchanging several emails as Jason tweaked his drawing many times trying to capture my vision until it looked perfect. He informed me of the .004" inlays you are able to produce and was able to send me two perfect logos for a much lower price than what I had anticipated. It was the perfect touch for an otherwise stunning and strange instrument (I'll be sure to send pictures when the paint is dry).

There is a huge lack of customer service that has been spreading as prices drop and jobs move overseas. I am never surprised by the lack of respect that I receive, especially from wholesale companies that don't have to deal often with the end user. It is a pleasure to find a company that cares as much about my end product as I do and Jason's commitment to my satisfaction is refreshing. Thank you for employing such help. I hope to deal with Jason and your company for many years to come.
P. Taylor

To whom it may concern,
Do you sell groupie repellant spray? Ever since I put the FWI nut, saddle, and bridge pins on my Martin 000-28EC it sound so wonderful that the girls just won't leave me alone. My guitar already sounded great ( I thought ), but since I installed the FWI parts the sound quality, and sustain have increased dramaticlly. The bass is much clearer and the mids and treble have such a distinction and note to note seperation to them that I am amazed. My guitar had a couple of wolf notes before i installed the FWI, not any more, every note is clear as a bell. Even the volume of my instrument has increased. I have read claims on the internet and in magazines about this or that gizmo that is supposed to make your guitar sound better and have been very skeptical. I decided to try your FWI products and will never go back to bone, rosewood or any other substance. I'm convinced. From here on out,...nothing goes on my guitars but FWI. Your service was outstanding. My order was produced and at my door in about a week. I almost failed to mention how beautiful the FWI is because i am a function before form type of guy. If you do sell groupie repellant spray do you have the type that excludes repelling red heads?
Thanks,
A. Vertrea'

It's great to have a company I can count on like yours. I got my truss rod cover yesterday and it looked great. Thanks for the great service. Your people are the best in my book. Your check is in the mail. It may be the middle of next week before you receive it because of the holiday weekend. It was put in the mail Friday morning. Thanks again for letting me make a phone call and get what I needed shipped to me so fast. Keep up the good work!
Keep on pick'in,
T. Strange

Hello Mr.Elmore, I just wanted to thank you for the wonderful work on the RT Bars box that was auctioned at FanFeast last Saturday. It helped the total substantially! I would also like to thank you for maintaining our links to the museum and ROMP on your “links” section. We will be updating both of our sites soon and will definitely have one for you. On the museum link though, please change the URL to www.bluegrass-museum.org/indexmain.html . Thanks! The dates for ROMP 2006 are June 22-25, 2006 so Save The Date! Thanks again.
Sincerely,
M. Lawing

Keith, Jason,
I received the DG headstock logos and truss rod covers the other day. Thank you both for a fantastic job. They look great. This will save me hours of frustration and will last me for many years to come.
Thanks again,
R. D'Ginto

Hi Bryan,
I appreciate you giving me a follow up.  I received my new pin and everything is excellent.  I guess the other pin must have had a hairline crack or something.  Anyway I just wanted to say thanks for the quick replacement and quality service.  By the way the more I play my guitar the better it is sounding, I think (which I may be wrong) that it takes a little while for a guitar to settle in after getting a new saddle and nut.  I have told several people about your work and let them play my guitar.  I have not had one bad comment yet. As a matter of fact anyone that has played my guitar before, has really noticed a big difference.  And a couple of people have said they are considering getting ivory on their guitars.  So I am giving your name and number to them, and hopefully they will be giving you a call. Anyway thanks again, and I'll look forward to visiting with you when we can get a chance. 
J. Callahan

I bought my England Mandolin on March 19, 2005.  It was love at first "A" chord. I have a model ST-548C.  It is just alittle bigger than a traditional mandolin width.  I met Bryan at IBMA a year ago and decided to buy one of his mandolins.  It is seriously one of the best sounding mandolins i have ever played.  I would recommend an England Mandolin to anyone.
Jackson

Hi Bryan,
I love the effect of the FWI on my jumbo koa.  I replaced the nut only.  It made strings 1 and 2 louder, and "firmer" sounding.  The bass end was cleaned up, and is much clearere sounding.  If anything, it made this dobro sound more like the old, pre-war Dobros sound.
Rick

Hi Mr.Osborne,
Just got in from band practice,Those guy's I pick with could not get over how much better the Osborne mandolin sounded over the mandolin,They went on and on about the looks and mostly the sound of it and how rang out so,I never said a word,Frankie Bradley ,the singer /guitar player said,Chuck I wouldn't want to hurt your feeling's but I'd sell that if I were you,I told him that crossed my mine in the first thirty minutes I held the Osborne mandolin,It's just like you said,It' one of a kind,It's great,And I love it,The strap worked out just fine that we were talking about also,Thanks again for such a unbelievable great sounding and beautiful mandolin,Their really is no words that can describe the quality of the workmanship and sound tones this mandolin withholds,It's world class.
Regards and God Bless,
c. brown